Edmonton: (780) 453-2767/Calgary: (587) 333 - 4378/Fort McMurray: (780) 559-0277/Contact Us Today: (780) 453-2767/inquire@cwdwaste.com

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Terms & Conditions


CWD Waste Solutions

Cash On Demand Customer Policy
August 2016

The following policies are to assist CWD Waste Solutions in being accountable in creating reliable and economical solutions for our customers. We have three classifications of customers:

  1. Retail Customers
  2. Ongoing customers that do not require credit accounts
  3. Customers requiring credit term accounts

The first two of these customer types fall user the Cash on Demand (COD) customer account type; however, there is a differentiation of policy between these two customer types. The following policy applies to Retail Customers only:

COD Retail Customer Policy

When a retail customer decides to move forward with CWD as their waste solution provider, the following is required:

  1. A credit card authorization form must be completed and submitted to administration for COD account set up prior to services being rendered. This form acts as a written service contract and must be completed for every new site for any returning Retail Customer. This ensures up to date credit card information for deposit and payment processing.
  2. A deposit of 50% of the delivery fee must be paid and recorded as a credit on the Retail Customer account prior to any services being rendered.
  3. The balance of the service charge is due upon receipt of invoice. The invoices will be generated and the credit card on file will be charged within 24 hours of completion of the services.
  4. Should the customer not have a credit card for processing, cheque deposits are acceptable and the balance of the charges are due upon receipt of invoice.
  5. Interest on delinquent accounts will be charged at 2% monthly compounding for an annual interest rate of 24%.
  6. Should a cheque be returned due to Insufficient Funds (NSF), a fee of $30.00 will be charged to the Retail Customer.

COD Reoccurring Customer Policy

This type of account does not occur often; however, typically the account was created as a Retail Customer and CWD has continued to do reoccurring work with the customer. This results in a modified policy for COD Reoccurring Customers.

  1. A credit card number is required to be kept on file. Should the card be expiring, a new card must be provided in it’s place.
  2. No deposit is necessary as long as the Reoccurring Customer’s account is kept current and no balances are overdue. Should the account become delinquent (balance over 30 days), a deposit may be required prior to the bin being delivered of 50% of the regular servicing fee of the bin.
  3. The balance of the service charge is due upon receipt of invoice. The invoices will be generated and the credit card on file will be charged within 24 hours of completion of the services.
  4. Should the customer not have a credit card for processing, cheque deposits are acceptable and the balance of the charges are due upon receipt of invoice.
  5. Should a cheque be returned due to Insufficient Funds (NSF), a fee of $30.00 will be charged to the Retail Customer.
  6. Interest on delinquent accounts will be charged at 2% monthly compounding for an annual interest rate of 24%.

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